Shipping Policy
ORDER PROCESSING: Please allow 5 business days to process your order. Expect an email within two days to let you know your order is on the way
STORE PICKUP: Orders can be picked up daily. An email will be sent when your order is ready for pickup.
LOCAL DELIVERY: During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within Colorado, USA. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. Orders placed before 8 am during store hours from 8 am to 5 pm will be delivered the same day. Orders placed outside of these hours will be delivered the next day we are open. When your order is ready for delivery, you will receive an email with real-time tracking information.
FLAT RATE SHIPPING Orders are generally shipped within 24 hours using our local shipping provider i.e. Canada Post's delivery standard is 2 - 7 days].
SHIPPING RATES AND ESTIMATES: For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. For simple flat rate shipping: We offer a flat rate shipping to United States. We offer free shipping for orders over $150.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Our local shipping company is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS, RETURNS AND EXCHANGES: We accept returns up to 8 days after delivery (please see Return policy for details) if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged in any way, please email us as soon as possible at info@artisandiamondtools.com with your number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at info@artisandiamondtools.com
